Shipping policy

Processing & shipping

We ship every day — 7 days a week. Orders are prepared daily and handed to the carrier as quickly as possible. You'll receive a confirmation email when you order and a shipping email with tracking when your order leaves us.

Delivery estimates

Delivery time depends on your location and carrier. Your estimated delivery date and shipping cost (if any) are shown at checkout. Estimates are not guarantees — carrier delays can happen.

Costs

• 2-Pack and 4-Pack bundles: Free shipping
• Single cushion: Shipping calculated at checkout based on your address

Tracking

Use the tracking link in your shipping email. If you need help, email 1velospine@gmail.com with your order number.

Incorrect address

Please double-check your address at checkout. We are not responsible for delivery to an incorrectly entered address, but contact us as soon as possible and we will do our best to help.

Damaged in transit

If your package arrives damaged, contact us within 7 days with a photo and your order number and we will make it right under warranty.