Refund policy

Returns & Exchanges — VeloSpine — 60-Day Trial

We want you to sit with real support. Give VeloSpine a fair trial — it can take several sittings for your body to adjust to structured support versus a soft pillow.

Try it for 60 days. If you are not satisfied within 60 days of delivery, contact us to start a return.

Items should be returned in clean, reusable condition with the cover on. Once we receive and inspect your return, we will refund the product price to your original payment method. Original shipping (if paid) is non-refundable unless the return is due to our error or a defect.

Exchanges

Want a different bundle size? Contact us before returning and we will set up an exchange to avoid double shipping where possible.

Non-returnable

Items that are damaged through misuse, washed incorrectly (foam core machine-washed), or missing components may not be eligible for a full refund.

How to start

Email 1velospine@gmail.com with your order number and reason. We will send return instructions. Please do not send items back without contacting us first.