60-day trial
We want you to sit with real support. Give Velospine a fair trial: it can take several sittings for your body to adjust to structured support after a soft pillow.
Try it for 60 days. If you are not satisfied within 60 days of delivery, contact us to start a return. Items should be returned in clean, reusable condition with the cover on. Once we receive and inspect your return, we will refund the product price to your original payment method. Original shipping, if paid, is non-refundable unless the return is due to our error or a defect.
Exchanges
Want a different bundle size? Contact us before returning and we will set up an exchange to avoid double shipping where possible.
Non-returnable
Items damaged through misuse, washed incorrectly (for example a machine-washed foam core), or missing components may not be eligible for a full refund.
How to start
Contact us through the Contact page or email 1velospine@gmail.com with your order number and the reason. We will send return instructions. Please do not send items back without contacting us first.